Request activation of a Momento support plan
Basic support is included. Follow this workflow to request activation of a paid Production or Enterprise support plan when you use AWS Marketplace billing.
Before you begin
- Review the current support plans and decide whether the Production or Enterprise support plan will satisfy your requirements.
- Set up AWS Marketplace billing. Do not purchase a support plan through the Marketplace listing.
- Locate your Momento Account ID.
Request activation
Email Momento Support with the subject [PURCHASE] Support Plan. Include:
- The Momento Account ID that begins with
a-. - The paid support tier to activate: Production or Enterprise.
- A request to activate that tier for the specified account.
If you have not yet asked Momento to register your AWS Marketplace agreement, you can combine both
requests in one email. Also include the Marketplace Agreement ID that begins with agmt- and the
registration request described in Set up AWS Marketplace billing.
注記
Submitting the email only requests activation. Allow one or more business days to activate the support plan.