Momento Media Event Support Plan
Purpose: The Momento Media Event Support Plan is a high-value support tier tailored for mission-critical media workflows—such as live sports, global entertainment broadcasts, and major product launches—where low latency, high availability, and expert operational excellence are non-negotiable. This plan ensures your most important events run smoothly with proven reliability and expert guidance at every stage.
Plan Overview
| Feature | Description |
|---|---|
| SLA | 99.99%+ service availability for core components, with detailed SLA documents tailored per architecture |
| Event Support Engagements | Up to 1 proactive media event engagement per month |
| Monthly Fee | Starting at $50,000/month, with pricing adjusted based on usage scale, number of components involved, and complexity of the event |
| Availability | Global, across all Momento-supported AWS regions |
| Target Customers | Broadcasters, streaming platforms, sports leagues, live shopping platforms, or any high-profile event-driven media customer |
What's Included
Pre-Event Architecture Review
- Deep-dive review of your architecture 1-3 weeks prior to your event
- Focus on performance, resilience, throughput, and low-latency data flows
- Recommendations on Momento SDK integration patterns, failover strategies, observability instrumentation
Custom Runbook Creation
- Collaboratively built runbook with your team including:
- Traffic estimates and thresholds
- Alarm thresholds and contact escalation paths
- Backup and fallback plans (e.g., pre-warming caches, failover to secondary streams)
Dry Run and Load Testing Support
- Guidance and hands-on assistance with chaos testing, load testing, and circuit breaker validation
- Optionally includes simulation of high-throughput scenarios using Momento performance tools
Dedicated Event Monitoring
- Real-time monitoring during the event window by Momento Support Engineers
- Slack/Zoom bridge available upon request
- Fast-path response SLAs (1 minute or less for critical issues during the event)
Post-Event Review
- Detailed report with metrics snapshot (latency, throughput, availability, cache hit rate)
- Observed issues and anomalies
- Lessons learned and optimization opportunities
Optional Add-ons
- 24/7 White Glove Support: For multi-region or rolling events
- Custom Tooling Integration: Custom dashboards and telemetry pipelines
- Multi-Event Bundling: Discounted packages for customers with a regular media calendar
Customer Commitment
- Provide at least 1 week's notice before the event date
- Participate in pre-event planning sessions
- Grant access to relevant observability tools or logs if needed