Momento Media Event Support Plan

Purpose: The Momento Media Event Support Plan is a high-value support tier tailored for mission-critical media workflows—such as live sports, global entertainment broadcasts, and major product launches—where low latency, high availability, and expert operational excellence are non-negotiable. This plan ensures your most important events run smoothly with proven reliability and expert guidance at every stage.

Plan Overview

Feature	Description
SLA	99.99%+ service availability for core components, with detailed SLA documents tailored per architecture
Event Support Engagements	Up to 1 proactive media event engagement per month
Monthly Fee	Starting at $50,000/month, with pricing adjusted based on usage scale, number of components involved, and complexity of the event
Availability	Global, across all Momento-supported AWS regions
Target Customers	Broadcasters, streaming platforms, sports leagues, live shopping platforms, or any high-profile event-driven media customer

What's Included

Pre-Event Architecture Review

Deep-dive review of your architecture 1-3 weeks prior to your event
Focus on performance, resilience, throughput, and low-latency data flows
Recommendations on Momento SDK integration patterns, failover strategies, observability instrumentation

Custom Runbook Creation

Collaboratively built runbook with your team including:
- Traffic estimates and thresholds
- Alarm thresholds and contact escalation paths
- Backup and fallback plans (e.g., pre-warming caches, failover to secondary streams)

Dry Run and Load Testing Support

Guidance and hands-on assistance with chaos testing, load testing, and circuit breaker validation
Optionally includes simulation of high-throughput scenarios using Momento performance tools

Dedicated Event Monitoring

Real-time monitoring during the event window by Momento Support Engineers
Slack/Zoom bridge available upon request
Fast-path response SLAs (1 minute or less for critical issues during the event)

Post-Event Review

Detailed report with metrics snapshot (latency, throughput, availability, cache hit rate)
Observed issues and anomalies
Lessons learned and optimization opportunities

Optional Add-ons

24/7 White Glove Support: For multi-region or rolling events
Custom Tooling Integration: Custom dashboards and telemetry pipelines
Multi-Event Bundling: Discounted packages for customers with a regular media calendar

Customer Commitment

Provide at least 1 week's notice before the event date
Participate in pre-event planning sessions
Grant access to relevant observability tools or logs if needed